What is included in the apartment?

All our apartments are fully furnished with an equipped kitchen, internal laundry (washer/dryer), free unlimited Wi-Fi, Smart TV, linen and towels. We also provide an initial supply of consumable household items and toiletries at the start of the reservation.

Are the apartments cleaned during my stay?

We offer mid-stay housekeeping services for an additional fee. The service includes a standard clean of the apartment, linen and towel changeover, and restocking of amenities.

Are there any other facilities in the building?

Our apartments offer extra facilities and amenities, including an outdoor lounge, inflatable adult pool and more. These spaces are thoughtfully designed to combine the premium quality of hotel-style service with the flexibility and convenience of a serviced apartment. Be sure to check each property’s description for full details.

Is parking available?

Our apartments come with free parking. For those without, we are happy to assist with parking recommendations nearby.

Is there a reception or someone to ask questions during my stay?

Whilst we don’t have a reception desk, our dedicated Guest Relations Team are always happy to help and will be your main point of contact during all stages of your stay. The team is available 24/7. Email: hello@orbanstay.com

You can book either directly via our website or by contacting our friendly Reservations Team at bookings@orbanstay.com

Can I cancel after I have booked?

Our standard cancellation policy is as follows: 1-6 night stays must be cancelled by 3:00pm, 48 hours prior to arrival, or a penalty of 1 night’s accommodation will be incurred. 7-89 night stays must be cancelled by 3:00pm, 7 days prior to arrival, or a penalty of up to 7 nights’ accommodation will be incurred. 90+ night stays must be cancelled by 3:00pm, 14 days prior to arrival, or a penalty of up to 14 nights’ accommodation will be incurred.

Do you provide discounts for weekly or monthly stays?

Yes, we offer monthly discounts for long-term stays, which are applied to the nightly rate. Please get in touch with us for more information.

What time is check-in and check-out?

Check-in is from 2:00 PM. Check-out is by 12:00 PM.

How does check-in work?

Depending on the property booked, we offer a meet & greet service or contactless self-check-in. An online check-in link will be provided prior to your arrival and must be completed in order to receive your arrival information.

Can I book an early check in or late check out?

Yes, we offer early check-in and late check-out options, subject to availability. Simply let us know at least 24 hours before your arrival or departure, and we’ll do our best to accommodate your request. If you’re arriving at your destination in the early hours, we recommend booking the night before to guarantee immediate access to your apartment. To book either, please reach out to our Reservations Team at bookings@orbanstay.com

About Us – Orban Stay

Contact Us

Chat with our Guest Relations Team on WhatsApp 24/7. Use the WhatsApp button below or give us a call.

Give us a call

09010749930

Email us

hello@orbanstay.co

Professional cleaning and sanitization before every check-in

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